Privacy Policy

The Company shall acquire personal information only through legitimate and appropriate means.

The Company shall, as a rule, inform customers of the purpose for using personal information whenever it acquires such information.

The Company shall use personal information only within the scope needed for achieving the purpose of use that the customer was informed of. Furthermore, personal information shall not be provided to any third party without the prior consent of the customer.

When making shared use of personal information with a third party, the Company shall inform the customer in advance.

The Company shall endeavor to keep personal information accurate and up-to-date, within the scope needed for achieving the purpose of use. Furthermore, the Company shall enact appropriate security measures in order to prevent the leakage, loss, or misuse of personal information.

The Company shall perform whatever supervision of employees is necessary and appropriate in order to ensure the security of personal information. If the Company contracts out the handling of personal information to a third party, then the Company shall also perform whatever supervision of that third-party contractor is necessary and appropriate in order ensure the security of personal information.

If the Company is asked to disclose the purpose of use of personal information or to release, correct, stop using, or stop providing personal information in the possession of the Company by the person to whom that information belongs, then the Company shall promptly comply with that request in accordance with the provisions of the law.

The Company shall provide a dedicated support center for handling customer complaints in order to deal with complaints related to the handling of personal information.

The Company shall establish an information management committee, and shall appoint a personal information security administrator as well as a personal information security supervisor to serve as committee chairperson.

The Company shall establish personal information security regulations for the purpose of implementing this privacy policy. The Company shall disseminate knowledge of this privacy policy and the personal information security regulations among all executives and employees, shall monitor compliance, and shall implement any improvements needed.

The Company shall conduct education and training related to this privacy policy and the personal information security regulations for all company executives and employees to ensure proper management of personal information.

The Company strives to protect personal information by observing the laws and other regulations related to the protection of personal information.

Sanwa Kagaku Kenkyusho Co., Ltd.

The Company has established the following purposes for using the personal information in its possession and handles personal information within the scope of those purposes.

(1) Purposes for using personal information of medical personnel and individuals belonging to medical or pharmaceutical research institutions

• Communicating, providing, and collecting information related to the proper usage of the Company's products
• Communicating, providing, and collecting information related to the quality, safety and efficacy of the Company's products
• Conducting and supporting studies, research, lectures, and workshops in the fields of medicine and pharmacology
• Sharing and collecting medical information and scientific information
• Confirming membership and contacting members of Internet websites for medical personnel
• Studying, investigating, and responding to the usage conditions, usage status, and user requests related to the medical products manufactured and sold by the Company and to the development of the Company's products
• Providing and collecting information related to the Company's products
• Identifying delivery destinations for the Company's products and establishing a communication network
• Collection, provision, compliance, and advance preparations for compliance with regard to information involving recalls of the Company's products and other matters
• Notification and reporting to government agencies and membership organizations

(2) Purposes for using personal information related to users who contact the Company

• Studying, examining, and responding to the details of inquiries and questions
• Studying, examining, and responding to users to confirm their identity
• Contacting and providing services to the manufacturers and sellers of products as well as medical personnel
• Notification and reporting to government agencies and membership organizations

(3) Purposes for using personal information of online shopping and mail order customers

• Sending products, sending product samples and gifts, and providing, collecting, and communicating product information
• Studying, investigating, and responding to the usage conditions, usage status, and user requests related to the medical products manufactured and sold by the Company and to the development of the Company's products
• Identifying delivery destinations for the Company's products and establishing a communication network
• Collection, provision, compliance, and advance preparations for compliance with regard to information involving recalls of the Company's products and other matters
• Contacting and providing services to the manufacturers and sellers of products as well as medical personnel
• Notification and reporting to government agencies and membership organizations

(4) Purposes for using the personal information of clients

• Negotiating with, consulting with, examining, contacting, receiving orders from, and responding to clients
• Delivering and receiving products and services

(5) Purposes for using personal information of the members of private organizations, members of the community, and other stakeholders

• Communication, consultations, examinations, negotiations, information sharing, delivering and receiving flyers, and responding to inquiries with regard to public relations activities
• Communication, consultations, examinations, providing information, delivering and receiving flyers, and responding to inquiries with regard to the management of collaborative activities

(6) Purposes for using personal information related to job applicants

• Communication and provision of information related to employment
• Considering and deciding whether or not to employ applicants

(7) Purposes for using personal information related to executives, employees, employees' family members, and retirees

• Management of labor, salary payment, human resources, evaluations, skills development, welfare programs, and health and safety
• Communication and provision of information with labor organizations, welfare benefit societies, the Suzuken health insurance society, the Suzuken corporate pension fund, defined contribution pension plans, the Suzuken employee stock ownership plan, and other related companies
• Communication and sending of flyers related to Kenyukai and other friendship activities
• Notification and reporting to government agencies and membership organizations

(8) The Company may share personal information in its possession with the Company's clients and other group companies in order to achieve the purposes of use described above. However, individuals may apply to stop their information from being shared further with third parties.

The Company stores personal information for the following shared uses. For its basic database usage, the Company uses a medical database (MDB) managed and operated by Nihon Ultmarc Inc., and it makes shared use of that database with other pharmaceutical manufacturers, medical product wholesalers, medical equipment manufacturers, and other medical companies (member companies). These member companies, including the Company, share updated maintenance information (new data, data changes, and data deletions) with Nihon Ultmarc Inc. for the purposes of keeping the database up to date in a joint effort to ensure its accuracy.

*For an explanation of the contents of the medical database (MDB) and its joint usage, please refer to the privacy policy on the website of Nihon Ultmarc Inc.

Nihon Ultmarc Inc. Website Privacy Policy

You can contact us at our dedicated support center for complaints, disclosure requests, and requests to stop using or providing information.

You can file a privacy-related complaint or request disclosure by telephone or email (via our contact form). After receiving your request, the Company will promptly respond by telephone or other means and explain what paperwork is needed to file the request. In order to make the request, you will need to postage stamps equivalent to ¥800 in postage fees (¥80 for first-class mail, ¥420 for registered mail, and ¥300 for acknowledgement of delivery).

*We cannot respond to visits made in person.

The Company is eligible under the Federation of Pharmaceutical Manufacturers' Associations of Japan (FPMAJ) as an authorized organization that handles personal information, having been authorized by the Minister of Health, Labour and Welfare. This organization handles complaints and inquiries related to the handling of personal information by eligible companies.